Culture: this not only includes recognizing and acknowledging cultural diversity but also the consideration that every family has their own culture. Families have their own ways of interpreting and understanding how they function in the world. As well, it is important to remember that youth and family members are the experts of their own lives. Don’t assume you know, ask the experts.
Internal Bias: whether we understand this about ourselves or not, we all have internal biases. It is important as a counsellor to understand where your internal biases lie and what your limits are. This may mean that you are not comfortable working with a family who has a history of family violence and that you may need the support of a supervisor or co-worker. Seeking support is vital in providing your best work to youth and families.
Building Rapport: is an ongoing process which always begins at the first point of contact between the counsellor and the youth and/ or family members. The first impression will affect the willingness of each participant to share their thoughts or problems with the counsellor. It is important not to assume a relationship just because a youth and/or family member are calling for support.