Ensuring that youth and families can easily access the program is key. The following are considerations for physical location, and general accessibility.
- Is there an affordable space that has a separate private entrance for youth and families?
- Is the space located in an area accessible by transit, car, walking?
- Is the neighbourhood accessible? (in Toronto some youth will not enter other neighbourhoods based on affiliations and stigma)
- Will being connected to a current program space provide barriers for youth or families?
- Is the waiting area welcoming?
- Are the offices welcoming?
- Does the space feel private? (windows are covered, doors that can close)
- Is it safe for staff? (easy exit points, doors that can remain unlocked)
- Can you have soft furnishings? (sofas and chairs, not office furniture)
How youth and families will access the program
- Can they access staff through email, phone?
- Are the program’s hours flexible; can youth and family members access the staff in the evenings or on weekends?
- Does the written information about the program come in languages reflective of the population the program serves?
- Does the promotional material have a simple and clear description of the program?
- Does material have images that reflect or interest the youth and families who access the program?