Accessing the Program

Ensuring that youth and families can easily access the program is key. The following are considerations for physical location, and general accessibility.


  • Is there an affordable space that has a separate private entrance for youth and families?
  • Is the space located in an area accessible by transit, car, walking?
  • Is the neighbourhood accessible? (in Toronto some youth will not enter other neighbourhoods based on affiliations and stigma)
  • Will being connected to a current program space provide barriers for youth or families?

Program Space

  • Is the waiting area welcoming?
  • Are the offices welcoming?
  • Does the space feel private? (windows are covered, doors that can close)
  • Is it safe for staff? (easy exit points, doors that can remain unlocked)
  • Can you have soft furnishings? (sofas and chairs, not office furniture)

How youth and families will access the program

  • Can they access staff through email, phone?
  • Are the program’s hours flexible; can youth and family members access the staff in the evenings or on weekends?
  • Does the written information about the program come in languages reflective of the population the program serves?
  • Does the promotional material have a ¬†simple and clear description of the program?
  • Does material have images that reflect or interest the youth and families who access the program?


Print Friendly